Postage, Shipping & Returns
How long does an order take to process?
We aim to process and dispatch all orders within 2-4 working days. Any orders received on Friday will be shipped on Monday or Tuesday. This may vary during sale and holiday periods.
UK Shipping:
What postage/ shipping method is used for UK delivery?
We use Royal Mail Tracked 48 for all orders over £15.
With Royal Mail Tracked 48, UK letters or parcels are delivered within 2 to 3 business days. We will use the email address you provide at checkout for this so you can track your parcel.
What if I need an order to be delivered quicker (within the UK)?
Contact us and we will do our best to get the order out the same day and use Royal Mail Tracked 24 or a next day delivery service. Please note there will be an extra cost to this. If we can't meet your requirement, we will be honest about that so you know before you order and will have an ETA on your purchase.
International Shipping:
EU & NI - we will no longer be shipping due to an important update for EU and NI customers.
Like many other small businesses, we find ourselves trying to navigate the General Product Safety Regulation (GPSR) coming into effect on 13/12/2024.
With little guidance available (that makes any sense to us!), it means until we have a way to meet the new regulations, we sadly cannot continue to ship to Northern Ireland and EU countries.
This is a difficult time for all small businesses with EU/ NI customers, for one like ours, which is built on community and a commitment to donate to humanitarian aid, it is devastating.
For now, any orders received from EU/ NI customers before 08/12/2024 will be fulfilled.
After this date, we will have to turn off shipping to EU/ NI until we have figured out a way to comply with GPSR.
As soon as we are able to properly understand and navigate GPSR, we will let you know and will resume shipping to these countries .
Do you deliver internationally?
Yes, we use International Tracked delivery with Royal Mail. We will use the email address you provide at checkout for this so you can track your parcel.
Please pick the right country/region on the shipping page, if your destination is not on there please select Worldwide.
International delivery times
Europe: Normally within 3-5 working days as per Royal Mail guidance
Rest of the world: Normally within 5-7 working days as per Royal Mail guidance
Customs Charges
Buyers are responsible for any customs charges related to shipments if they apply. Please note once your order has left for shipping and it is in the hands of the postal courier, Hubb & Huriya cannot be responsible for issues that may occur during shipping, including delays or additional charges.
EU VAT & Customs
Taxes, duties or a clearance fee may be due on goods and gifts sent from Great Britain (England, Scotland and Wales) to the EU.
Tracking
Please use your tracking code to follow up on shipped orders, Hubb and Huriya cannot be held responsible for delays once an item has been dispatched.
How do returns work?
Please contact us if you wish to return a purchase that is defective or damaged within 30 days of purchase. We cannot offer returns or exchanges after 30 days.
To be eligible for a return, your item(s) must be unused and unopened, in the same condition you received them in and where applicable, they must also be in the original packaging.
Please use a tracked method of shipping and send the parcel to the address we provide you; once your return is received and inspected, we will contact you to notify you of the status of the refund.